The 5 years, US$ 39 million, USAID funded Health Services Quality Accelerator (HSQA), 2021 - 2026 supports the Jordan Ministry of Health (MOH) to accelerate and sustain improvements in reproductive, maternal, newborn, and child health (RMNCH) outcomes through the public and private health sectors.

The project adopts a participatory, problem-driven and patient-centered approach to accelerate improvements and sustaining them through scalable, innovative, and locally-driven solutions in response to the evolving epidemiological and sociopolitical context.

A feedback session conducted by the Accreditation Department of the Jordan Health Care Accreditation Council (HCAC) in 2019. The HCAC has used such feedback to steadily refine and improve its processes.

Issues and Challenges 

• Limited providers’ performance accountability system to provide quality services
• Underutilization of primary care system
• Existing gaps in providers’ core competencies
• Declining utilization of health services especially of family planning and vaccination services

Project's Theory of Change 

If the delivery of integrated health services at primary care level is strengthened, if barriers to access to quality RMNCH services to underserved segments of vulnerable populations are addressed, if public and private sector health providers’ core competencies and commitment to provide quality services are improved, and if providers’ performance accountability management systems are strengthened, then more equitable quality of RMNCH services is achieved, resulting in greater utilization of RMNCH services, leading to improved health outcomes

Project Objective: Increasing equitable access to quality RMNCH services in Jordan. It aims at improving the quality of the supply side of healthcare and to identify and address some of the barriers that hinder equitable access and utilization of RMNCH services. Specific objectives include

• Strengthening the capacity of public and private stakeholders in delivering patient-centered, integrated, equitable and quality health of RMNCH services.
• Strengthening MOH leadership and governance capacity
  • Enhancing MOH capacity in data management and utilization;
  • Improving accountability of health care provider’ performance; and
  • Enhancing the health care policy environment

Purposeful Partnerships

• University Research Co (URC) has accumulated experience in helping countries achieve significant and sustainable improvements to their health systems, institutions, and policies. Ultimately, its programs work to achieve more capable health workforces, stronger governance, and healthier populations.

• Al Jidara, a Jordanian development consulting firm with demonstrated success in institutionalizing private sector engagement solutions and policy development.
• Durrat Almanal, a Jordanian not-for-profit organization, specialized in social accountability, gender, and inclusive development.
• Georgetown University, with global expertise in implementation research, provider behavior change, and policy development.
• The Jordanian Health Care Accreditation. HCAC has accredited more than 200 health care institutions, including hospitals, health care centers, breast imaging units, labs, and specialized medical clinics. The council has approximately 125 certified surveyors, 590+ certified practitioners and consultants in areas related to quality improvement, risk management, infection prevention and hospitals management.